The independent heating and cooling company across the Willamette Valley and northwest Oregon
Heat Pump Not Heating
When a heat pump runs but the air coming out feels cool, we diagnose and repair it at homes across Oregon and Washington. Call us if your rooms are dropping below the setpoint, the outdoor unit is iced over, or the system has quietly switched to backup heat and your bill is climbing. Before you call, check the thermostat batteries and settings, look for a tripped breaker, change a loaded filter, and clear leaves or snow away from the outdoor unit. Then tell us what you saw.
Call (888) 365-6280- You reach a person, not a menu
- Open every day
- The quote comes first, in writing
Taking calls until 5:00 PM PT
What the job involves
We start by watching the system do what it does wrong. That means checking whether the outdoor unit is running, whether the reversing valve has actually shifted into heating, and whether the indoor blower is moving the air it should. We measure temperatures at the supply and return, read pressures and electrical values, and watch a defrost cycle if there is ice involved. Most no-heat calls come down to defrost trouble, low refrigerant charge, a failed contactor or capacitor, a stuck reversing valve, or a control board that stopped talking to the thermostat.
What we check and repair
Common repairs include defrost boards, defrost thermostats and sensors, contactors, capacitors, fan motors, reversing valve solenoids, and low-voltage wiring that has corroded through a wet winter. We check the auxiliary or backup heat too, because a heat pump leaning on strip heat all day feels warm enough to hide the real fault. Refrigerant work means finding the leak first, not just adding charge. We also look at airflow, since a crushed duct or a filter nobody changed will make a healthy heat pump look broken.
How we decide it is the right call
We tell you what we found and what it costs to keep the system running. If the fault is a single failed part on a unit with years left in it, repair is straightforward and we get on with it. If the compressor is failing, the coil leaks in a spot we cannot reach, or the system uses a refrigerant that is getting hard to source, we lay out replacement as an option and let you decide. No pressure either way. Plenty of older heat pumps across the region are worth fixing.
Other heat pump repair work
What you get on every job
You approve a written quote first
Covering 162 cities across Oregon, Washington.Phones answered by people
Open 7 days, 8:00 AM to 5:00 PM PT.Every major brand, gas and electric
Carrier, Trane, Lennox, Goodman and more. We are not an authorized dealer for any of them.Heat Pump Not Heating — quick answers
Why is my heat pump blowing cool air in winter?
Either it is in a defrost cycle, which is normal and brief, or the reversing valve has not shifted into heating. If cool air lasts more than fifteen minutes, something is wrong and we should look at it.
Is ice on the outdoor unit a problem?
A light frost is normal in wet weather. A solid block of ice covering the coil or fan means the defrost cycle is not working. Turn the system off, clear loose debris nearby, and call us.
My emergency heat keeps my house warm. Can I wait?
You can, but emergency heat is expensive to run and your heat pump is still broken. It also means no cooling next summer. Better to get the fault diagnosed while the weather is mild.
How it works
- Step 1
Tell us the symptom
Call or fill in the quote form. Describe the noise, the smell, the temperature, and when it started. That detail helps us bring the right parts and gives you an honest idea of the visit ahead.
- Step 2
We diagnose on site
A technician checks the thermostat, airflow, electrical connections, refrigerant behaviour and the outdoor unit. We tell you what failed and why, in plain language, before anyone reaches for a part or a price.
- Step 3
You choose the repair
We lay out the fix, any parts on order, and what happens if you wait. Once you agree, we do the work and confirm the system holds temperature before we pack up and leave.
- A real person answers
- Open 7 days
- Written quote before work starts
Why homeowners call us
- Heat pumps are our normalIn this region heat pumps outnumber furnaces, so defrost boards, reversing valves and short cycling in wet weather are everyday work for us. We know how these systems behave in a cold December rain, not just on a test bench.
- Wet winter defrost problemsIce on the outdoor coil, a unit that runs and runs without warming the house, puddles that refreeze under the pad. We trace whether it is a sensor, a stuck valve, drainage, or airflow, then fix the actual cause.
- Filtration after smoke seasonWildfire smoke turned indoor air quality into a real conversation here. We look at filter fit, return sizing and IAQ options that your blower can actually push air through, rather than choking the system with the wrong media.
- We explain before we chargeYou get the diagnosis, the options and the trade-offs before work starts. If a repair is not worth it on an old system, we say so. No pressure, no jargon dumped on you at the door.
- All major brands, gas & electricOne independent crew for Carrier, Trane, Lennox, Goodman, Rheem and more.
- Straight answersNot worth fixing? We say that out loud, and often it saves you the visit fee.
Heat Pump Not Heating
Ready to book heat pump not heating?
Describe the system and your ZIP. The written quote comes before any work.
- A real person answers
- Open 7 days
- Written quotes
- All major brands
- Gas & electric
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